Our Warranty Promise
We at Dock & Bay hold our products to the highest quality standards, and we know you will too. As daily users of our own products, we know what a dud looks like. We continuously test, sample and examine our production line to make sure our towels can handle real-world rough & tumble - and they do. Our return rate is less than 1%
Our replacement warranty covers replacement due to product failure during the first 12 months of your products life. During this period, we will replace it at our discretion. What's covered? Rips, tears, discolouration, colour runs. These must be due solely to product error and not due to other external causes or misuse of the item. Normal 'wear and tear' would not be covered.
Your responsibility would be to post the item back to our warehouse in order for a check and a replacement to be sent out.
To initiate a warranty claim, simply click the "contact us" link above and send us an email.
For your product to be covered under our warranty you must be registered. To register your product for our 12 month warranty, please complete the following form: